Ordering, Shipping & Returns

  • How quickly does my order ship?

    On average, standard orders ship within 15 business days or less of being placed during regular volume times. Please note that during higher volume periods, or circumstances that are outside of our control (ie weather), orders can experience delays. We ship both common carrier, FedEx and UPS Grou...
  • What are your lead times/how long does shipping take for custom shutter orders?

    On average, standard orders ship within 15 business days or less of being placed during **regular volume times**. Please note that during higher volume periods, or circumstances that are outside of our control (ie weather), orders can experience delays. We ship both common carrier, FedEx and UPS ...
  • What forms of payment do you accept?

    We accept all major credit cards, Apple Pay, & Paypal
  • What happens if an order is damaged?

    Damage or defects as a result of shipment by common carrier becomes the responsibility of that carrier. Any damage must be noted on the freight bill and claims promptly filed with the freight company. The claim process must be between the carrier and customer. Read More on Shipping & Returns...
  • What is your return policy?

    Since all products are custom produced to customer's specifications, returns will not be accepted. If a product is damaged in shipping , the replacement will be moved to the front of the line and reshipped as soon as possible. Email customersupport@monumentshutters.com if your item arrived damag...