Can I cancel or edit my order?
If you noticed a mistake with your order (wrong measurements, paint color, etc.) and need to make a change, please reach out to email@example.com with your order # as soon as possible. We can guarantee an order edit within 1 business day of your purchase, and we do our best to ...
Damaged or Missing Order Claim Form Process
How do I check on the status of my order?
Please note our current lead times found on our Shipping & Returns page and outlined below:
On average, standard orders ship within approximately 15 business days if being placed during regular volume times. Please note that during higher volume periods, or circumstances that are outside of ...
I paid via Shop Pay Installments - how do I make my payments?
Shop Pay Installments is a great tool to utilize! Wondering how to make your payments? Click here to follow these helpful instructions!
View our warranty on our site at the link below:
What do I do if my shutters arrived damaged?
While we try our best to protect our shutters during transit, sometimes damages can still occur. If your order arrives damaged, please complete the claims form found here.
Having the below information readily available can help expedite the claims process:
Pictures of any damaged shutters. We w...
What forms of payment do you accept?
We accept all major credit cards, Apple Pay, Paypal and Shop Pay Installments through our secure checkout system powered by Stripe.
Now accepting Shop Pay Installments - learn more about the Shop Pay offering here.
What is Shop Pay?
Did you notice the option to select Shop Pay when checking out? Shop Pay is a great tool that allows customers to pay in installments, instead of all at once! Customers can choose between the following installment payment options at checkout:
- Four, biweekly, interest-free payments, for orders ...
What is the current lead time?
On average, standard composite orders ship within 15 business days (3 weeks) if being placed during regular volume times. Please note that during higher volume periods, or circumstances that are outside of our control (ie weather, vendor shortages/backorders, etc.), orders can experience delays.
What is your return policy?
Since all products are custom produced to customer's specifications, returns will not be accepted. If a product is damaged in shipping , the replacement will be moved to the front of the line and reshipped as soon as possible.
If your order arrives damaged or there was damage received during ins...